Girardi | Keese

Online retailer targeted with lawsuit

Despite the fact that the Internet has done big things for millions of people and businesses throughout the world, it has also brought forward a variety of additional concerns. For this reason, it is not uncommon for a lawsuit to be filed as a result of something that originated online.

Our California readers, as well as anybody else who has ever purchased anything online, will find this story interesting. An online retailer has been slapped with a lawsuit after it fined a couple $3,500 for leaving a negative online review and then harming their credit score when the fine was not paid.

The lawsuit is seeking damages of $75,000, accusing the online retailer KlearGear.com of defaming two customers, violating the Fair Credit Reporting Act, and causing emotional distress.

This case stems back to 2008 when one of the consumers purchased two items. When the order did not arrive within a few weeks, the man's wife attempted to contact the company. From there, she posted a negative review online, accusing the company of "horrible customer service practices."

Three years later, the man received an email from the company stating that the review should be removed within 72 hours or the couple would be fined $3,500. Along with this, the company noted that any unpaid charge would result in the invoice being sent to a third party collection company.

Stories like this are common in today's times, due to the fact that so many people are purchasing items online and leaving reviews. A business litigation attorney can often step in to assist in these types of cases.


Source: 
Business Insider, "Online Retailer Faces Lawsuit After Fining Couple $3,500 For Negative Review, Then Dinging Their Credit Score" Hayley Peterson, Dec. 18, 2013

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